Delivery Information
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped.
The second one will contain the tracking information and some instructions on how to track your parcel.
The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time
it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes
preparing your items, performing quality checks, and packing for shipment. It will take
1-3 working days upon payment received to ship your order. You will receive tracking no through email upon shipment
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
Full refunds are not available under the following circumstances:
- Delays caused by the buyer providing incorrect or incomplete delivery information;
- Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
- Delays in delivery caused by any other beyond Martview's control, such as public holidays and Customs issues.
Lost Parcel
In the event of lost parcel during delivery, we will compensate and a replacement parcel will be shipped out.
Customs & Import Taxes
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges.
- Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
- We are not responsible for delays caused by the customs department in your country.
Due to COVID-19 all couriers worldwide having some delay in delivery schedule
| Courier (from China / Hongkong) | Area | Time (upon shipment) | Shipping Cost |
| DHL | Brazil | 7-25 business days | Will be shown during checkout |
| All other countries / Rest of the world | 3-10 business days | ||
| Fedex | Brazil | 7-25 business days | |
| All other countries / Rest of the world | 3-10 business days | ||
| EMS | Brazil | 25-50 business days | |
| All other countries / Rest of the world | 15-30 business days | ||
|
Singapore Post - Standard Mail (No Online Tracking) (Max 1kg) | United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 45-60 business days | |
| Australia, New Zealand, Singapore | 45-63 business days | ||
| Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 45-65 business days | ||
| Russia, Denmark, India | 45-68 business days | ||
| Mexico | 50-70 business days | ||
| Brazil | 50-90 business days | ||
| All other countries / Rest of the world | 45-70 business days | ||
|
Singapore Post - Registered Mail / Air Mail (Max 2kg) | United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 40-60 business days | |
| Australia, New Zealand, Singapore | 40-65 business days | ||
| Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 40-68 business days | ||
| Russia, Denmark, India | 40-70 business days | ||
| Mexico | 45-65 business days | ||
| Brazil | 50-80 business days | ||
| All other countries / Rest of the world | 40-70 business days | ||
|
China Post - Registered Mail / Air Mail (Max 2kg) | United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 40-52 business days | |
| Australia, New Zealand, Singapore | 40-56 business days | ||
| Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 40-60 business days | ||
| Russia, Denmark, India | 40-63 business days | ||
| Mexico | 45-65 business days | ||
| Brazil | 50-80 business days | ||
| All other countries / Rest of the world | 40-65 business days | ||
|
Hongkong Post - Registered Mail / Air Mail (Max 2kg) | United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 40-52 business days | |
| Australia, New Zealand, Singapore | 40-56 business days | ||
| Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 40-60 business days | ||
| Russia, Denmark, India | 40-63 business days | ||
| Mexico | 45-65 business days | ||
| Brazil | 50-80 business days | ||
| All other countries / Rest of the world | 40-65 business days |
+86188 2020 8338 (Bulk Sales) | |
|
Martview
| |
| contact@martview.com | |
| Skype | chat@martview.com |